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Nokia In Danger To Lose Its Customers
Published On 5th September 2006 @ 13:22 In Communications, Business | 1 Comment
In a survey made by Gfk on the Australian mobile phones market indicated that Nokia is losing ground. It seems the reason for this situation is the lack of new, fashion mobiles.
Even though Nokia announced a new range of fashion phones, the L’Amour range, the youth market seem to like Motorola more than Nokia.
According to GfK, Nokia continues to dominate the market overall with 43 percent of new phone sale but has lost significant ground in the under 25 market, where it has 31 percent, followed by Motorola at 27 percent.
GfK Australia’s research project manager, David Griffin, said: “We found that 50 percent of 15-17 year olds replaced their mobile phone within the past 12 months, compared to 21 percent in the 35-44 years category and just 15 percent for over 55s”.
“The drivers for change were also different across the age groups. While a majority of people chose to upgrade because their previous handset was out of date or unfashionable, the under 25s was the only group which cited the design and appearance of their handset as the most important factor when choosing their new handset. Younger people are all about phone fashion and our research shows that Motorola clearly does this best. According to our data, Motorola was the only brand where the most popular reason for purchase was design and appearance rather than price, features or functionality.”
“Many analysts attribute Nokia’s late adoption of the popular clamshell form as the reason for its loss in sales and our research has confirmed the importance of handset appearance. Certainly, this new study is a wake-up call to all mobile phone manufacturers that they cannot afford to ignore design and fashion issues when targeting new phone buyers,” he said.
They tested over 1025 mobile phones and the results were very interesting. 55% of Australians had changed either their mobile phone handset or network provider in the past 12 months and of those surveyed, 88%changed their handset while 27 percent switched to a different network provider.
They believe that if Australia will follow US then Nokia will have to come up with some new, fresh mobile phones or else they will lose the first place.
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