Oracle China (registered as Beijing Oracle Software Systems Co., Ltd.) today announced its plan to establish an Oracle Global Support Center (GSC) in the Northeastern Chinese city of Dalian.
Until now, Oracle has 18 GSC around the globe and the new one will be a multi-lingual service desk for the customers that Oracle has in China, Taiwan and Korea. Oracle plans to expand the provision of support services from the Dalian Global Support Center to customers from other markets in the Asia Pacific region in the future.
The plan to establish the Dalian Global Support Center is a major step that Oracle has taken in the North Asian region in response to increasing demand for support services for its expanding product portfolio and customer base.
The Support team will have core software competencies, including Oracle Applications such as enterprise resource planning (ERP), as well as Oracle Fusion Middleware and Database software. Using a collaborative model, the Oracle Dalian Support Center will consolidate the resource and knowledge pool in North Asia, and also leverage Oracle’s Support team around the world to provide customers with superior support.
Oracle Support Services helps customers in any of the 27 languages, any time of the day. Oracle has more than 14,000 application and technology developers and over 7,000 support professionals offering 400,000 maintenance and problem resolutions for Oracle technology and application products. So you understand now the need for another Support Center.
And here are some statements:
“One of our strategies is to turn Dalian into a global service hub for multinational companies as well as Chinese companies. Oracle’s plan to establish the Oracle Dalian Global Support Center is an example of the success of that strategy,” said Xia. “As global companies choose to locate their support centers in Dalian, such as Oracle’s decision to set up its Dalian Global Support Center, this will not only help our economic growth, but also bring knowledge, skill and experience to Dalian.” – Dalian Mayor Xia Deren
“As the world’s largest enterprise software company, Oracle is focused on attaining high standards of customer satisfaction by delivering world-class support solutions as well as technology services and support,” said Shields.
“The Dalian Global Support Center is Oracle’s strategic investment to provide superior service to customers in North Asia. Our goal is to enable our customers to maximize the value of their IT investments and to help them drive greater business growth. By managing the Oracle software for our customers, keeping it available, performing, secure and up-to-date, customers can optimize their IT budgets by leveraging our software management expertise. More importantly, it will enable them to focus their resources on running their core business to gain a competitive edge.” – Oracle Support Services Vice President Tom Shields