Microsoft announced the general availability of Microsoft Dynamics CRM Online, an on-demand customer relationship management service hosted and managed by Microsoft.

The new Internet service delivers a full suite of marketing, sales and service capabilities through a Web browser or directly into Microsoft Office and Outlook.

It provides “instant-on” access to businesses that want a full-featured CRM solution with no IT infrastructure investment or setup required. In addition to full access through a zero-footprint browser client, the new service delivers marketing, sales and service information within a native Microsoft Office experience, integrated with the desktop tools that employees already use every day.

Microsoft Dynamics CRM Online is initially packaged in two service offerings:Microsoft Dynamics CRM Online Professional delivers a full suite of CRM capabilities with extensive configurability and extensibility options. Businesses get 5 GB of data storage, 100 configurable workflows and 100 custom entities. The Professional edition is priced at $44 per user per month, with an introductory offer of $39 per user, per month. Microsoft Dynamics CRM Online Professional Plus delivers all the capabilities of the Professional version plus offline data synchronization with expanded data storage, workflow and customization options that give businesses 20 GB of data storage, 200 configurable workflows and 200 custom entities. The Professional Plus edition is priced at $59 per user per month.