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Skype and Angel.com get together for a better Skype. And this thanks to a new strategic alliance between the two partners.
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions..
With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
The alliance will provide Skype users worldwide with access to Angel.com to quickly and easily create and manage speech-enabled IVR applications. For example, business owners who rely on Skype for Internet calling can now add speech-enabled automation services to manage tasks such as customer service inquiries and frequently asked questions or add communications capabilities to their existing commerce websites.
To encourage Skype users to get started with Angel.com, the companies are currently offering a program that provides guidance and assistance throughout the application-building process. Business owners and individuals who would like to roll out a new application will receive, at no charge, access to Site Builder, dedicated support from an Angel.com representative, a new toll-free number, and promotion of approved voice services to the Skype and Angel.com user communities.
Angel.com’s Site Builder toolkit also allows Skype users to create new, revenue-generating services, such as help lines for professionals with expertise in a specific topic or industry.
“Skype’s recent launch of Skype for Business confirmed the growing demand for a new breed of business communications solutions,” said Michael Zirngibl, President and CEO of Angel.com. “By combining Angel.com’s on-demand IVR platform with Skype’s Internet communications software, businesses of any size will now be able to set up high-quality IVR and call center applications, without ever having to deal with a traditional telco again.”
Skype anyone?
Tags: Skype, Angel.com, Interactive Voice Response, IVR, business
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